Terms & Conditions.
Cancellation policy
Creative Workshops:
If you need to cancel your place up to 28 days before the event you will be offered a full refund. If you need to cancel within 28 days of the event, a credit towards another workshop will be offered. If we are able to re-sell your place, we will still honour a full refund, but this is not guaranteed.
Venue Bookings:
If you need to cancel your booking up to 28 days before your booked date, You will be offered a full refund. If you need to cancel within 28 days of your booked date, we will retain your booking deposit amount. We may be able to refund your deposit if you make another booking within 6 months of the original booked date.
Privacy Policy
Your privacy is important to us. We will never pass your details onto a third party, aside from our website provider as detailed below.
This policy gives you an overview of the data we collect, hold and use as a result of our communications with you.
We may change details to this policy from time to time in order to improve our service.
How Do We Collect Information From You?
We collect the information you give us when you either:
subscribe to the newsletter
book to attend one of our events
book our venue for another purpose
contact us by email, telephone, social media or in person.
What Type of Information is Collected From You?
your name
your email address if you have supplied it
payment details are collected through the website by a third party - see details below.
How is Your Information Used?
To send newsletters if you have signed up for them.
To send you details of events you have booked.
To enable our internal record keeping
If you have booked onto an event through the website your payment details will be processed by a third party as detailed below.
Third Party Service Providers
Our website is hosted by Squarespace, and our booking system is provided by Ticket Tailor. Both of these businesses store your data on secure databases protected by a variety of industry standard access controls. Secure passwords, SSL encryption, disk=based encryption, firewalls and other measures are in place to help them protect your data. Ticket Tailor use third party payment processors such as Paypal and Stripe to process your payment information securely and they are governed by their own privacy policies.
Your Choices
We will generally only hold your information for the purposes of keeping you updated with details of an event you have booked or of forthcoming events through our newsletter mailing list. Please contact us if you wish these details to be removed or amended. You can unsubscribe from the mailing list at any time. You may request details of personal information which we hold about you under the Data Protection Act 1998.
Data Protection
We take all reasonable care to protect your details but we cannot be held liable for for any loss you may suffer if a third party procures unauthorised access to data you provide.
Use of Cookies
Like most websites, ours uses Cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions but do not identify you as an individual. You can configure your browser to accept or reject all cookies although disabling cookies may affect your ability to use our website properly.
Intellectual property and right to use
The copyright of all material on this website is the property of Ann Wilson and/or the relevant photographer. You agree not to copy, reproduce, publish, display or commercially exploit content without the written consent of Ann Wilson.
Consent
By continuing to use our website you are agreeing to the terms of this policy and to the use of cookies.
Further information
If you have any queries about these terms and conditions please contact:
Ann Wilson
Hidden Cabin
The Grange
Charlcombe Lane
Larkhall
Bath BA1 8DL
07813 255271
hello@hiddencabin.co.uk